At DRAPE APE, we believe in considered design and intentional purchases. Each piece is created with care, and we aim to ensure you receive it in perfect condition. That said, if something isn’t right, we’re here to help—within a fair and structured framework.

1. ELIGIBILITY FOR EXCHANGE

We currently offer exchanges and store credit only. We do not provide monetary refunds. An exchange request will be accepted only under the following conditions:

• The product has a size issue
• The product is defective or damaged upon delivery
• The product is eligible for exchange as stated on the product page

We do not accept exchanges for:

• Change of mind
• Style, color, or preference-related reasons
• Discounted / sale / limited-edition items marked as non-exchangeable

2. TIMEFRAME

• You must raise an exchange request within 7 days of delivery
• Requests made after this period will not be accepted

3. PRODUCT CONDITION

To qualify for an exchange:

• The item must be unused, unworn, and unwashed
• All original tags, labels, and packaging must be intact
• The product must be returned in a saleable condition

DRAPE APE reserves the right to reject exchange that do not meet these criteria.

4. EXCHANGE PROCESS

Step 1

• Raise a request through our website, or contact us via email or WhatsApp
• Provide your Order ID
• Share the reason for exchange
• Provide product images and unboxing video 

Step 2

Our team will review your request within 1–2 business days.

Step 3

If approved, we will arrange a reverse pickup or guide you through the return process.

Step 4

Once received, the product will undergo a quality inspection (2–3 business days).

5. STORE CREDIT (CREDIT NOTE)

Upon successful inspection, a store credit (promo code) equal to the product value will be issued.

• Valid for 90 days from the date of issue
• Non-transferable and cannot be combined with other offers
• Must be used in full within the validity period

6. SHIPPING

• Reverse pickup is offered for eligible exchanges
• DRAPE APE reserves the right to determine whether pickup will be arranged or self-shipping is required
• In case of self-shipping, the customer is responsible for safe transit
• Shipping charges (if any) are non-refundable

7. DAMAGED / WRONG PRODUCT

If you receive a damaged, defective, or incorrect item:

• Notify us within 48 hours of delivery
• Share clear images/videos of the issue along with an opening box video for proof
• Once verified, we will arrange a replacement or store credit at no additional cost

8. NON-ELIGIBLE RETURNS

Returns or exchanges will not be accepted if:

• The product shows signs of use, wear, or washing
• Tags or packaging are missing
• The request is raised beyond the allowed timeframe
• The item was purchased during a clearance or marked non-returnable sale
• The damage is caused after delivery

9. GENERAL TERMS

• DRAPE APE reserves the right to approve or decline any request based on product condition and policy compliance
• All decisions made by DRAPE APE in accordance with this policy shall be final
• This policy is subject to change without prior notice

10. NEED HELP?

For any assistance, please contact our support team:

Email: support@drapeape.com
Response Time: Within 24–48 business hours

SALE ITEMS POLICY

• Products purchased during a sale, promotion, or discount offer are not eligible for returns
• Only size exchange is allowed, subject to availability
• If the requested size is unavailable, a store credit will be issued
• Items marked as "Final Sale" or "Non-Exchangeable" are not eligible for return or exchange under any circumstances